News - October 2013

18-10-2013
2,175
 
Between 7 and 10 October 2013, the Brussels-based 11 European Week of Regions and Cities was held, which was attended by the representatives of Lugansk Oblast Council, Regional Investment Promotion Agency (RIPA) and the Improvement of Municipal Services in Ukraine Project. The event participants took part in thematic workshops and discussions, in particular, got acquainted with the new EU instr... Read more
11-10-2013
2,058
 
Creating comfortable conditions for visitors in the Centre for Administrative Services (CAS) is only half the way, another one is the quality of services provided – and it depends directly on the level of competence of each CAS employee. Therefore, it matters how a service is rendered to a customer, whether it is rendered to the full extent and whether a CAS employee is able to provide answers all... Read more
03-10-2013
2,089
 
In 2013 the international experts of the Improvement of Municipal Services in Ukraine Project (hereinafter - the Project) implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH have carried out a customer satisfaction survey on public utility services of water supply, sanitation and solid household waste management in a number of cities of Lugansk Oblast. The internat... Read more