Study tour to Germany for Ukrainian members of parliament and representatives of local self-government associations


In order to gain hands-on experience with European advanced practices of municipal service delivery in small communities, a study visit to Germany took place in July 2017 within the framework of the Reform of Municipal Services in Eastern Ukraine Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development.

The study visit participants included the parliament members of Ukraine – representatives of the Verkhovna Rada Committee on State Building, Regional Policy and Local Self-Government, representatives of the Ministry of Economic Development and Trade, the Ministry of Justice, the State Migration Service, the Department for Administrative Service Delivery of Kyiv City State Administration and NGO “All-Ukrainian Association of Centres for Administrative Services”.

The visit aimed to highlight the aspects administrative service delivery in small communities and towns of Germany (with a population size from 3 500 to 50 000 dwellers) via relevant examples and provide practical ideas for follow-up implementation in Ukraine. At a later stage, the primary focus will be on providing advisory and methodological support to Ukrainian amalgamated territorial communities in the context of setting-up and activity arrangement of Centres for Administrative Services. Inter alia, the study visit participants got acquainted with decentralisation aspects in the structure of German public administration and practical experience of quality service provision for citizens and businesses by local self-government bodies including public enquiry service 115 delivering services to over 32 million of German citizens.

The study visit agenda comprised the meetings, discussions and presentations in the public authorities in Frankfurt, Eschborn, Mainz, Miltenberg, Heidelberg, Speyer, Maikammer and Ludwigshafen. In Eschborn, the study tour group visited the office of Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and had a meeting with Ms Ute Klamert, Head of Mediterranean, Europe and Central Asia Department. During the meeting, Ms Klamert outlined the policy and key working areas of GIZ in this region covering over 30 countries on three continents. She put an increased focus on the issues of German-Ukrainian cooperation and expressed the hope that Ukraine would overcome all the challenges.

Information on the visit of Ukrainian delegation to Miltenberg (in German)