Opening of a space for training and psychological recovery in Kremenchuk Centre for Administrative Services (CAS)


The opening ceremony of the training space was attended by Kremenchuk Mayor Vitalii Maletskyi, Director of Kremenchuk CAS Tetiana Pecherytsia, CAS friendly team, the representatives of Administrative Reform in Eastern Ukraine II Project and NGO Association for Promotion of International Business and Development.

The idea of creating a space for training and psychological recovery has come up in June of last year during the training on human-centred design, which was delivered to CAS staff by Fiona Myles, a design thinker and a strategist from the United Kingdom.

‘Everyone knows that the work of CAS administrators comprises continuous communication with people and is not that easy. That is why we often hear about the problems of professional burnout of CAS employees. In this regard, our joint project is focused on the solution to this problem. Now we can see a light-filled and modern space where trainings will be provided for CAS staff and citizens,’ Taras Zhuravel, the Director of Administrative Reform in Eastern Ukraine II Project, said.

For this purpose, with the support of the project, the space was equipped with the innovative CamTouch presentation equipment, represented by Ukraine at Startup Grind Global 2020 in Silicon Valley and CES 2020 in Las Vegas. Additionally, Kremenchuk CAS employees will teach digital skills to citizens through the programme “DIIA Centres”.

During the meeting, Lisa Zhukovska, Technical Advisor for Administrative Services of Administrative Reform in Eastern Ukraine II Project, presented “DYI Toolkit: Practical Tools to Trigger and Support Social Innovation”. From now on it is available for downloading in Ukrainian at the link.

The busy day ended with the first event in the training space – the training “Service design: what is it and how to use it for service delivery improvement in the Centres for Administrative Services” conducted by Oleg Balakin, a design service consultant at СXDesign.