News

Ongoing online consultations for the Centres for Administrative Services: digitalisation of administrative services

05-12-2019

Transformative changes are taking place in Ukraine – the country is developing – and the Centers for Administrative Services (CAS) are also moving forward and continue to improve the quality of services.

Head of Department for Staff Development of Back Offices at the Ministry of Digital Transformation of Ukraine Iryna Osiichuk thanked for the opportunity to take part in the event. She pointed out that on 2 September the Ministry of Digital Transformation was nominated as the responsible central body of executive power that forms and implements the national policy in the sphere of electronic and administrative service provision. Iryna emphasised that it is important for the Ministry to communicate with everyone and hear what the problems are at the local level.

In this context, the Action Plan of the Cabinet of Ministers comprises three important goals, one of which is the online accessibility of all public services to the citizens. The Ministry of Digital Transformation started comprehensive works including an in-depth inventory of all services, their optimisation and making them available online. Launching of the online portal of public services DIIA will be an important step in this regard.

During 2-hour consultation, more than 40 pressing issues had been discussed. The list of issues was prepared by the representatives of All-Ukrainian Association of CAS as well as raised by CAS employees from Vinnytsia, Ivano-Frankivsk, Kyiv, Lysychansk, Lutsk, Lviv, Rivne, Sumy and Kharkiv, who joined the session through the video conferencing system.

Watch the full video of the consultation on the Facebook page of All-Ukrainian Association of Centres for Administrative Services.

The speakers of the consultation session:

  • Iryna Osiichuk, Head of Department for Staff Development of Back Offices at the Ministry of Digital Transformation of Ukraine
  • Oleksandr Andrieiev, project manager of the Administrative Services Reform Office
  • Nataliia Shamrai, Head of All-Ukrainian Association of Centres for Administrative Services, Director of Department (Centre) for Administrative Services at Kyiv City State Administration
  • Nataliia Tkach, Deputy Director of Department (Centre) for Administrative Services at Kyiv City State Administration

The previous consultation session was carried out with the advisory input from Andrii Melnykov, Head of Department for Methodological and Analytical Support to State Compliance Monitoring at the State Regulatory Service of Ukraine.

The video of consultations related to issuing of administrative offence reports for violating the requirements in the field of administrative services and permit system legislation is available on the Facebook page of All-Ukrainian Association of Centres for Administrative Services.

The tentative schedule of upcoming online consultations:

  • 11 December 2019, 11:00 – 13:00 – registration of civil status acts via Centres for Administrative Services (representatives of the Ministry of Justice of Ukraine)
  • 18 December 2019, 11:00 – 13:00 – provision of services of the Ministry of Internal Affairs of Ukraine via Centres for Administrative Services – issuing of driver’s license, registration of new vehicles (representatives of the Main Service Centre of the Ministry of Internal Affairs of Ukraine and the Ministry for Development of Economy, Trade and Agriculture of Ukraine)

All scheduled online consultations will be streamed on the Facebook page of All-Ukrainian Association of Centres for Administrative Services. We welcome people interested to join online and prepare questions for the speakers during the relevant consultation sessions.

All-Ukrainian Association of CAS organises and implements awareness-raising measures on legislative and procedural changes for CAS employees with the support of Administrative Reform in Eastern Ukraine II Project being implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ).