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On the Occasion of Local Self-Government Day three Centres for Administrative Services of Dnipropetrovsk Oblast Received Mobile Digital Cases

07-12-2018

A day earlier Ukrainian Local Self-Government Day three Centres for Administrative Services received mobile digital cases in Kamyanske. Due to the support of Administrative Reform in Eastern Ukraine II Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ), from now on already 20 mobile digital offices will be available for administrative service delivery in Dnipropetrovsk Oblast. Now the Centres for Administrative Services (CAS) in Kamyanske, Apostolove and Ternivka can provide services to citizens of remoted areas, people with disabilities and the elderly people.

It is also symbolic that a year ago in December 2017 Dnipropetrovsk Oblast State Administration signed a Project Cooperation Agreement. Olena Lichmanenko, Deputy Director of Department for Economic Development and Head of Division for Administrative Service Delivery at Dnipropetrovsk Oblast State Administration pointed out, ‘We are very pleased that we are celebrating the first anniversary of our productive cooperation in such a format – in a friendly circle and with such good achievements. From now on, with the support of Administrative Reform in Eastern Ukraine II Project, already 20 mobile digital offices will be available for administrative service delivery in Dnipropetrovsk Oblast, inter alia, 8 in towns, 5 in the amalgamated communities and 5 in Rayons. We really appreciate the active support to Dnipropetrovsk Centres for Administrative Services, organisation and implementation of very cool events for our professional community.’

Since the beginning of the decentralisation reform, more and more administrative services have been transferred from the central level to local authorities. When the new procedures for administrative service delivery have already been fully worked out and adjusted, the question arose how can the services be further improved? And, of course, the development of e-services has become a new working direction for all.

‘This is precisely why a new E-Service component appeared in the new phase of our project in 2017,’ Taras Zhuravel, Team Leader of Administrative Reform in Eastern Ukraine II Project, said, ‘And Dnipropetrovsk Oblast became the pilot region to implement this project working line. We are very pleased that with the support of our project the software has been installed in the Centres for Administrative Services of amalgamated communities in Dnipropetrovsk Oblast, inter alia, the Registers of amalgamated communities. Getting back to the subject of quality of administrative services, the mobile digital cases ensure focusing on citizen-oriented service delivery. Therefore, on the eve of the Day of Local Self-Government and the New Year, we have the opportunity to hand over the mobile digital cases to our three partner communities – Kamyanske, Apostolove and Ternivka.’

Maryna Hurska, Director of Department of Municipal Services and Regulatory Policy of Kamyanske City Council, said, ‘Due to support of GIZ and Dnipropetrovsk Oblast State Administration, the local communities continue to adopt innovation practices such as using mobile digital offices. Continuing the topic of innovations in servicing citizens, Olena Lichmanenko intrigued those present, ‘We do hope that Dnipropetrovsk Centres for Administrative Services will soon surprise Ukraine with a new know-how and that the number of Administrative Reform in Eastern Ukraine II Project partners will increase in Dnipropetrovsk Oblast.’