How can the employees of Centres for Administrative Services avoid professional burnout if they service dozens of visitors daily?


The service level of Centres for Administrative Services (CAS) determines the level of public confidence in the government. It directly reflects how the state performs its functions, and the provision of administrative services plays one of the key roles. Every day the CAS employees receive a large number of applications and provide a lot of consultations. Due to the increased number of visitors, they are at risk of professional and emotional burnout.

On 20 February, the representatives of CASs of Kyiv, Poltava and Luhansk Oblasts participated in the training “Prevention of professional burnout: practical techniques of recreation, self-help and dealing with stress”. The training participants acquired skills on how to protect themselves from excessive emotional stress while working with people, as well as how to care about themselves, to restore resource balance and keep the ability to perform well under stress.

The training was organised with the support of Administrative Reform in Eastern Ukraine II Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ) at the initiative of Administrative Services Reforms Office established by the Ministry of Economic Development and Trade of Ukraine and the Expert Deployment for Governance and Economic Growth (EDGE) Project.