Completion of the training programme on leadership skills for the employees of Centres for Administrative Services


True leaders must be able not only to build a team and organise its work, but also to understand the team, inspire and motivate it. Nowadays, the emotional intelligence of the leader is an essential success factor of the organisation. During the final training workshop of Inspiring Leadership Training Programme, the directors and administrators of Kyiv, Lviv, Lysychansk, Lutsk, Sumy and Kharkiv Centres for Administrative Services (CAS) learned how to develop such skills. Particular attention was given to developing the skills to understand and manage the emotional intensity in communication, as CAS administrators interact with a large number of visitors daily.

The series of trainings were conducted via video conferencing system within the framework of the project “Administrative Reform in Eastern Ukraine II”. The training programme was held by Olena Zhavoronkova, a certified trainer, a psychologist, an art therapist and an expert in effective communications.