Upcoming events

Human Centred Services: Three Practical Case Studies

16-08-2019

Increasingly, the world is facing complex challenges such as climate change, population ageing, and the need to improve services to citizens. It is impossible to solve these problems in the old paradigm of thinking and using outdated approaches. The human centred design gives a fresh perspective on the problem and puts a person in the spotlight.

Administrative Reform in Eastern Ukraine II Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ) has been providing support to local self-governments in implementing innovative tools and procedures for efficient and sustainable service delivery for nearly 10 years.

Project representatives and partners will share the experience and case studies of applying a human centered approach when creating services for citizens:

  • Centres for Administrative Services as a ‘heart’ of human centred services. Presentation of the results and projects developed at human centred design and design thinking workshop implemented by Fiona Myles, design thinker and strategist from the United Kingdom. Experience and insights from a practitioner – Vitalii German, Rivne Deputy Mayor, Head of Rivne Regional Centre for Administrative Services. Announcement of the printed version of a toolkit for innovation, ideas generation and implementation.
  • Citizen-oriented electronic service – a chatbot of the State Migration Service of Ukraine. Why is human centred design methodology useful in improving public services? What are the first results of using the service?
  • Projects involving citizens in the city development and providing tools for influencing the development of public spaces, an example of the project "Communication between State Authorities and Communities: Aspectum and Chatbot".

Speakers:

Vitalii German, Rivne Deputy Mayor, Head of Rivne Regional Centre for Administrative Services

Yelyzaveta Zhukovska, Technical Advisor for Administrative Services at Administrative Reform in Eastern Ukraine II Project being implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ)

Viacheslav Shtanko, Technical Advisor for e-Governance at Administrative Reform in Eastern Ukraine II Project being implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ)

Mykola Kozyr, Coordinator of the Project “Communication between State Authorities and Communities: Aspectum and Chatbot”

Date: 16 August
Venue: Rivne Urban Creative Space MAISTERNIA MISTA
Time: the beginning is at 14:00
Advance registration is not required, the entrance is free.

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