About the Project

Administrative Reform in Eastern Ukraine II

Commissioned by: Federal Ministry for Economic Cooperation and Development (BMZ)

Partner: Ministry of Regional Development, Construction, Housing and Communal Services of Ukraine

Current project phase: 01.04.2017 – 31.03.2020

Budget: EUR 3 million

The project follows-up on the results of the Reform of Municipal Services in Eastern Ukraine Project*.


The local self-governments and state institutions apply innovation instruments and procedures to provide the municipal services in a more effective and sustainable way.


After the formation of a new Ukrainian Government in 2014 a number of fundamental laws have been approved that regulate the spheres of inter-municipal cooperation, the work of Centres for Administrative Services (CASs), budget and tax procedures as well as the voluntarily amalgamation of communities. In spite of all those important achievements, there is still a large gap between the new legislative acts and their practical implementation at the local level. The communities experience the lack of by-laws and well-proven approaches that would help them to translate the reforms into actions as quickly as possible.

The lack of innovative, practice-oriented and well-tried procedures and instruments for public service delivery decelerates the pace of the decentralisation reform at the local level and keeps down the efficiency and cost saving. Without instructions based on proven experience, it is highly challenging for communities to cope with their new responsibilities properly and make their contribution to the implementation of the reform.


On behalf of the Federal Ministry for Economic Cooperation and Development (BMZ) Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH provides support to local self-government bodies to apply innovation instruments and procedures for more efficient and sustainable service delivery. Ensuring access to improved public services and strengthening mutual trust between citizens and communities is one of the key tasks of decentralisation reform that contributes to good governance. Building institutional capacity of local self-governments and contributing to the balance of interests of stakeholders, the project enhances the transparency and accountability of all institutions.

The project covers three working areas:

  • supporting the system of Centres for Administrative Services;
  • e-governance innovation instruments;
  • complex inter-municipal cooperation projects.

Intervention area 1 aims at the mainstreaming and systematization of experience exchange between the Centres for Administrative Services (CASs) and the establishment of a competence development system for CAS employees.

Intervention area 2 focuses on re-engineering the procedures of two selected services and their IT support for the purpose of cost and/or time saving for public authorities, citizens and private sector as well as to reduce corruption.

Intervention area 3 supports service delivery based on inter-municipal cooperation via communal enterprises, special-purpose associations or shared administrative units.

In addition to targeted technical assistance, new methodological approaches such as operational project management, design thinking and social media analysis are used to develop services tailored to the needs of citizens and to determine the citizens’ attitude towards the services. The goal is to use the potential of digitization to implement reforms. The project focuses on developing innovative approaches that are translated into actions jointly with local and regional partners. The experience gained is analysed and integrated into procedure instructions and the national policy at the central level. For this purpose, the project cooperates not only with government agencies, but also with the Verkhovna Rada (Ukrainian Parliament), NGOs and advanced training institutions. Besides, due to active cooperation with sector ministries and other implementing organisations, maximum scaling up of innovative well-tried approaches is ensured.

Participatory development and good governance: the project focuses on strengthening the local self-governments by fostering development and efficiency, creating opportunities for public participation in political decision-making and ensuring transparency in the work of public authorities. Additionally, the project strengthens coordination mechanisms at various levels and contributes to improving the framework conditions for local self-governments. Alongside this, the project helps to create the necessary preconditions for building public confidence in the communities and accordingly in the local democracy. The instruments and procedures, which will be applied in the course of project implementation, will ensure the transparency in the service delivery, thus preventing corruption.

Human rights: the principle of subsidiarity under which the functions are carried out efficiently at the appropriate level of governance envisages the human rights observance. In parallel with providing equal access to services for socially and economically vulnerable groups of population, all inter-municipal cooperation projects are verified for socio-economic impact (equal opportunities, non-discrimination and inclusion).

Gender equality: inter alia, the project provides support to the Centres for Administrative Services (CASs) at the local and regional levels in the professional advancement for public service delivery with account of gender dimensions. It also comprises such ‘quick effect’ measures as convenient visiting hours of CASs, children’s play corners and diaper changing stations due to which mothers can receive services with their children. At the stage of planning and implementation of inter-municipal cooperation projects the local administrations focus on gender equality, non-discrimination as well as direct and indirect effects on women. The recommendations developed on the basis of this analysis are integrated into the work processes and project concepts. Gender aspects are an important cross-cutting issue in all trainings and professional advancement programmes supported by the project in three intervention areas.

* Reform of Municipal Services in Eastern Ukraine Project (2009-2017)

Consultation services related to water supply, sanitation and waste management were provided by a sub-contractor – GFA Consulting Group GmbH. The Public Utility component has phased out on 31 May 2016. For further information about the results and products, please follow the link: http://ims-ukraine.org/en/public-utilities